Public offer for the use of the Snapkit service

Version of 31 October 2026 · Dolgoprudny, Russia

This is a translation provided for convenience. The Russian version of the offer is legally binding. Русская версия

PITEK Limited Liability Company (the “Contractor”) offers any legal entity, sole trader or individual (the “Client”) to enter into an agreement for the use of the Snapkit service on the terms of this offer. The offer is public in accordance with Article 437(2) of the Civil Code of the Russian Federation.

1. Terms

1. Service — the Snapkit program: an AI consultant widget for websites, a personal dashboard and related functions available at snapkit.ru.
2. Widget — a chat window on the Client’s website that answers visitors using artificial intelligence technologies and collects their requests.
3. Dashboard — the section of the Service where the Client sets up the Widget, gets the code for the website, chooses a plan and pays for it.
4. Plan — a set of terms for using the Service: Free (no charge, with ads), Pro or Ultima (paid, no ads).
5. Chat — the correspondence of one website visitor with the Widget within one day.
6. AI answer — one message sent by the Widget to a visitor in a Chat.

2. Subject of the agreement

1. The Contractor grants the Client the right to use the Service under a simple (non-exclusive) licence within the chosen Plan, and the Client undertakes to comply with the terms of the offer and, on a paid Plan, to pay for it.
2. The Service is provided “as is”. The Contractor may develop the Service, add and change functions without materially worsening the terms of a paid Plan.

3. Acceptance of the offer

1. Acceptance of the offer is registration in the Dashboard with a tick of consent to the offer, or payment for a Plan, including by invoice.
2. From the moment of acceptance the agreement is deemed concluded in writing (Article 434(3) and Article 438(3) of the Civil Code of the Russian Federation).

4. Plans and payment procedure

1. Free — no charge, with no time limit, up to 150 AI answers per calendar month. After that, until the end of the month, the Widget does not answer with AI and offers the visitor to leave a contact. The Widget window shows an ad line and the “Powered by Snapkit” caption.
2. Pro — $29 per month or $290 per year, one website. No ads or caption; the number of Chats and AI answers is unlimited.
3. Ultima — $59 per month or $590 per year, up to 5 websites. Everything in Pro, plus sending leads to a CRM, reports and priority support.
4. When paying for a year, twelve months cost the same as ten months.
5. Payment is made in advance for the chosen period (month or year) by bank card, via the Faster Payments System or by bank transfer against an invoice issued in the Dashboard. Payments are processed by T-Bank JSC.
6. The payment obligation is deemed fulfilled when the money arrives in the Contractor’s bank account. When paying by invoice, the Plan is activated after the payment arrives, usually within one business day.
7. Prices on this page are shown in the currency of the selected language; payment is currently accepted in Russian rubles at the prices of the Russian version. Not subject to VAT.
8. The Contractor may change prices by publishing new terms on the website at least 10 calendar days in advance. The change does not affect a period already paid for.
9. If the next period of a paid Plan is not paid, the Widget continues to work on the Free terms.
10. Closing documents (an act) for legal entities and sole traders are generated at the end of the paid period and are available in the Dashboard. If the Client has not sent reasoned objections within 5 business days, the services are deemed accepted.

5. Advertising on the Free plan

1. A Client who chooses Free agrees that the Widget window on their website shows one ad line with a link to the advertiser’s website and the “Powered by Snapkit” caption.
2. Ads are chosen by the Contractor. Ads contain no information about the Client’s website visitors and do not pass it to the advertiser. Ads are marked “Ad”.
3. To turn off ads, the Client switches to Pro or Ultima.

6. Rights and obligations of the parties

1. The Contractor undertakes to: keep the Service running around the clock, except for planned maintenance announced in advance; reply to the Client’s requests within one business day; store the Widget settings and conversations for the term of the agreement.
2. The Client undertakes to: provide accurate data at registration; place the Widget only on websites they are entitled to manage; not use the Service for spam, fraud or spreading prohibited information; not try to bypass Plan limits or remove the ad line on Free.
3. The Client is solely responsible for the information about their products and services that they give the Widget to answer visitors, and for the offers the Widget makes based on it.
4. The Contractor may suspend the Widget if the Client breaches clause 6.2, after notifying the Client by email.

7. Personal data and conversations

1. With respect to the personal data of website visitors, the Client is the operator, and the Contractor processes it on the Client’s behalf (Article 6(3) of Federal Law No. 152-FZ “On Personal Data”) solely for the operation of the Widget: answering visitors and passing their requests to the Client.
2. The Client undertakes to publish a personal data processing policy on their website and to obtain visitors’ consent where required by law.
3. The Contractor ensures the confidentiality and security of data, stores it on servers in the Russian Federation and does not pass it to third parties, except as required by law.
4. By registering, the Client consents to the processing of their data (email, website address, company details) to perform the agreement and send service messages.

8. Liability

1. The parties are liable in accordance with the laws of the Russian Federation.
2. Widget answers are generated automatically. The Contractor does not guarantee that every answer will be accurate and is not responsible for visitors’ decisions based on them. The Client may supplement and correct the information the answers are based on at any time.
3. The Contractor’s total liability is limited to the amount paid by the Client for the last paid period of a paid Plan. On the Free plan the Contractor does not compensate losses, except in cases of intent.
4. The parties are released from liability in the event of force majeure, including failures of telecom operators and hosting providers beyond the parties’ control.

9. Refunds

1. The Client may cancel a paid Plan at any time. Money for unused full months of the paid period is refunded upon a request sent to hello@snapkit.ru within 10 business days by the same method used for payment.
2. The current month already started is not refunded. When paying for a year, unused months are recalculated at the monthly price.

10. Term and changes to the offer

1. The agreement is valid from acceptance until termination. The Client may terminate the agreement by deleting the account in the Dashboard.
2. The Contractor may change the offer by publishing a new version on this page. The new version applies from the date of publication, and for a paid period — from the start of the next period.

11. Dispute resolution

1. Disputes are resolved by negotiation. The period for replying to a claim is 10 business days.
2. If a dispute is not settled, it is referred to the court at the Contractor’s location, unless otherwise provided by consumer protection law.

12. Contractor’s details